Foraged Returns & Refunds Policy

Overview

At Foraged, we strive to ensure that our customers are satisfied with their purchases while protecting the interests of our vendors. Due to the nature of the specialty products offered on Foraged, our policies are designed to provide clear guidelines and protect all parties involved. By making a purchase on Foraged, you agree to the terms and conditions outlined in this policy.

1. Returns & Exchanges

Vendor-Specific Policies: Each vendor on Foraged has the option to set their own return and exchange policies, which are outlined in their Seller Policies available at checkout. Please review these policies carefully before making a purchase, as not all vendors accept returns or exchanges.

Eligibility for Returns/Exchanges:

Products eligible for return or exchange must be unused, in their original condition, and returned within the timeframe specified by the vendor.
Perishable items (e.g., fresh foods) are not eligible for return or exchange unless they meet the conditions specified under the "Not as Described" or "Damaged During Shipping" sections.

2. Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. Foraged will assist in resolving non-delivery disputes under the following conditions:

Proof of Non-Delivery: The buyer must provide a written statement confirming non-receipt, and the vendor must be unable to provide proof of delivery (e.g., tracking information showing delivery to the buyer's address). By making a purchase, the buyer understands and agrees that without providing sufficient evidence of non-delivery, they are not eligible for any monetary compensation and further acknowledge that any credit card disputes are void thereof.
Vendor Responsibilities: Vendors are required to use trackable shipping methods and provide buyers with tracking information. Failure to do so may result in the vendor being responsible for issuing a refund or replacement.
Resolution Process: Foraged will review the case, and if it is determined that the item was not delivered, the buyer will receive a refund.
For Clarity: If proof of delivery exists (e.g., the shipping provider's tracking system marks it as delivered) the buyer accepts that it was delivered, and therefore is ineligible for any refund, replacement, or return, and will not submit a credit card dispute.

3. Not as Described

An item is considered "Not as Described" if it significantly differs from the seller's listing description or photos. Buyers may be eligible for a refund or replacement under the following circumstances:

Significant Discrepancies: The item received is a different color, type, size, or of a materially smaller quantity than what was ordered, or the item was damaged in a way that was not disclosed in the listing.
Quality Issues: The product was advertised as fresh or high-quality but was delivered in a state that does not match the description (e.g., spoiled, moldy, or otherwise unusable).
Late Delivery: The item was ordered for a specific event or date, and late delivery rendered it useless. Proof of the agreed-upon delivery date and the specific event/date must be provided. Without proof of agreed-upon date, which must include a written agreement that only in such case of a late delivery would a refund be provided, the order is ineligible.

4. Damaged During Shipping

If an item arrives damaged due to shipping, buyers may be eligible for a refund or replacement. Please note:

Proof of Damage: Buyers must provide photos of the damaged packaging and the item within 24 hours of receipt. Buyer accepts that without visual evidence, the claim will be denied.
Insurance: Vendors are encouraged to purchase shipping insurance for valuable items. If insurance was not purchased and the item was damaged, the vendor may be responsible for the refund or replacement.

5. Ineligible Transactions

Some disputes do not qualify for refunds or returns. These include but are not limited to:

Items that are received in good condition but do not meet the buyer's personal expectations.
Items damaged due to improper handling after delivery.
Perishable items that are no longer fresh due to delayed pickup by the buyer.
Items that are accurately described but are not to the buyer's taste or preference.

6. Dispute Resolution

If a buyer feels they have grounds for a dispute, they must contact the seller directly through the Foraged messaging system to attempt to resolve the issue. If a resolution cannot be reached, Foraged's customer service team will step in to mediate.

Documentation Required: Both parties must provide any relevant documentation, including order confirmations, communications, photos, and proof of delivery.
Final Decision: Foraged reserves the right to make the final decision on all disputes. Foraged's decision is binding and cannot be appealed.

7. Fraudulent Disputes

Foraged takes fraudulent disputes seriously. If it is determined that a buyer has filed a fraudulent dispute (e.g., claiming non-receipt while the item was delivered, or falsely claiming that an item was not as described), Foraged reserves the right to take action including, but not limited to:

Termination of the buyer's account.
Legal action to recover costs and damages.
Reporting the fraudulent activity to the relevant credit card companies and authorities.

8. Requesting a Cancellation

Buyers may request a cancellation before the order is shipped. Once an order has been shipped, it cannot be canceled and the return policy of the vendor will apply. If the vendor has no specified policy regarding cancellation, refund, and or return, the order is final and is not eligible for any further consideration.

9. Contacting Support

If you need assistance with a transaction or have any questions about this policy, please contact Foraged customer support through our help center.